Sunrun Hawaii, a solar company, offers a range of solar products to Hawaii residents. The company also offers residential-solar financing. Additionally, the Company is known for its excellent customer service record and has a partnership relationship with Hawaiian Electric. You can read on to learn about Sunrun Hawaii and their customer service.
Residential solar financing: What are the issues?
Sunrun Hawaii offers residential solar financing. However, there are many options. The company provides cash and financing options as well as unique solutions for aging PV panels. For those who prefer prepaid or monthly finance, the company can help connect to utilities and monitor the performance of your solar panels. Additionally, the company has a dedicated team that can assist you with any problem.
A solar array's down payment may be as high as $15,000 but most installations don't exceed $25,000. Solar leasing is an option that can save you substantial money on your utility bills. However, solar leasing requires a long-term relationship with the solar panel owner. Sunrun leases are typically 25-year long and include a dedicated team that works with customers to transfer the lease if they decide to sell their home.
Sunrun Hawaii sells products
The products offered by Sunrun Hawaii include solar panels and batteries, as well as monitoring and support for those products. The equipment and workmanship come with a 25-year guarantee. These products store electricity in batteries to help homeowners in times of power outages. Sunrun offers a monthly plan so customers can easily switch to HECO power.
Sunrun Hawaii offers many financing options to help solar customers save money. The prices start at $0.19/kWh for Oahu and they offer both a prepaid lease and a monthly lease. In recent months, the company has been able to lower its prices because of lower oil prices. They also plan to offer a similar energy storage product in the future.
Company's reputation for customer service
Sunrun Hawaii's main focus is customer service. The company has a large customer base and is well-positioned to offer top-notch service. The company offers dedicated technicians for troubleshooting and monitoring issues. Although the company's reputation is for speedy installations, some clients have reported problems, such as slow follow-up maintenance.
Sunrun employs over 15,000 people in more than 125 locations around the globe. Installers have been contracted by the company in 20 states. It also offers leases. Customers pay monthly fees. Sunrun reviews are generally positive. However, there have been a few complaints from customers about customer service and long wait times.
Its partnership with Hawaiian Electric
Sunrun, a world leader in solar energy and battery storage, plans to enter the growing grid services market. It has partnered with Hawaii Electric Company for 1,000 distributed solar+ storage systems to be installed on Oahu. These will increase storage capacity by 4.3MW and offer fast frequency service. The companies will begin service in 2020, using their behind-the-meter systems to respond to demand spikes on the grid.
The partnership will require customers use stored electricity only at specific times during the day, and then export it to other times. This will require that customers switch over to using solar energy at the times when their homes are less occupied. Customers will also be eligible for an electric bill credit, and a $200 gift voucher.
Its warranty
Sunrun Hawaii will provide a warranty for your solar energy system that exceeds the standard warranty. The company provides 25 year warranty coverage for batteries and equipment. These battery systems are designed to keep you powered up during power cuts and provide an additional source of electricity. Sunrun can install a solar panel and battery system in Hawaii that will save you thousands over the lifetime of the system.
Sunrun also offers a prepaid power purchase agreement, which lets consumers prepay for twenty-five years of electricity up front. This agreement allows consumers to take advantage of the Federal Solar Tax Credit. This agreement also covers maintenance services such as battery replacement, monitoring, or workmanship.